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Pop-Up Stopper® FAQ
Frequently Asked Questions
- What is Pop-Up Stopper® by Panicware?
- What kind of system do I need to use Pop-Up Stopper®?
- How do I download Pop-Up Stopper®?
- I installed Pop-Up Stopper® on my computer. Where is the Pop-Up Stopper® toolbar?
- What is the registration process for Pop-Up Stopper®?
- Is there a way to see the pop-up ads that have been blocked by Pop-Up Stopper®?
- Can Pop-Up Stopper® be disabled?
- Why do I see some pop-up ads even though I've installed Pop-Up Stopper®?
- How can I be certain I can still see the pop-up windows that contain useful information?
- How do I add or delete sites from my allowed list?
- What if a pop-up ad appears that should have been blocked?
- Where can I get further technical support for Pop-Up Stopper®?
What is Pop-up Stopper® by Panicware?
Pop-Up Stopper® by Panicware, is a FREE service for EagleNet customers that blocks pop-up and pop-under ads with an easy-to-use Internet Explorer toolbar. Pop-Up Stopper® is provided to all EagleNet customers and works together with anti-spam and anti-virus tools, enabled through EagleNet e-mail accounts, to provide you with a completely hassle-free Internet experience. Normal retail value of this product is $19.95, but with EagleNet you pay nothing.
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What kind of system do I need to use Pop-Up Stopper® by Panicware?
Pop-Up Stopper® by Panicware supports Internet Explorer 5.x to 6.x, as well as Windows 95, 98, 98SE, ME, NT, 2000 and XP. Pop-Up Stopper® requires 500K of disk space.
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How do I download Pop-Up Stopper®?
Installation of Pop-Up Stopper® by Panicware is a simple, three-step process:
- Download Pop-Up Stopper® by clicking here.
- After you have downloaded Pop-Up Stopper ® close all browsers and e-mail programs.
- Double-click the PopUpStopper.exe file to install the software.
After installation, you should see the Pop-Up Stopper® toolbar in your Internet Explorer browser. If the toolbar does not appear:
- Select the View menu from your Internet Explorer toolbar.
- Select Toolbars and the Pop-Up Stopper® by Panicware menu entry.
The toolbar will appear in your Internet Explorer browser.
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I installed Pop-Up Stopper® on my computer. Where is the Pop-Up Stopper® toolbar?
If you have properly downloaded and installed Pop-Up Stopper® software and entered your registration code and the toolbar has not
appeared, check your system requirements, keeping in mind that the toolbar will only work with Internet Explorer 5.x-6.x. If you
are working with the correct system requirements and the toolbar is still not visible, click on the "Tools" menu in your Internet
Explorer, click "Options," and then click the "Advanced" option to verify the "Enable Third-Party Browser Extensions" is checked.
This option is available only in Internet Explorer 6.x and higher, and will require you to restart your computer. If the toolbar
is still not visible, please make sure it is not pushed over to the far right of your "Address" tool bar. If it is pushed over,
simply grab the words "Pop-Up Stopper®" and drag the Pop-Up Stopper® Toolbar to the desired location. If you are unable to move
the toolbar, make sure the toolbars are unlocked to allow he movement. Right click on any toolbar and make sure the "Lock Toolbars"
option is unchecked.
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What is the registration process for Pop-Up Stopper®?
Supply your e-mail address during the installation process, and your registration/activation code will
be sent to the e-mail address you supply. When asked, enter the 14-digit number emailed to your account,
and the process is complete. If you don?t enter your registration/activation code, the software will go
into a 30-day trial mode. This means it will be fully functional but will stop working after 30 days.
If you missed the prompt to register, simply click on the "Options" button on the Pop-Up Stopper® toolbar
and select "Enter Registration/Activation code". When asked, enter the 14-digit number emailed to your
account, and the process is complete.
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Is there a way to see the pop-up ads that have been blocked by Pop-Up Stopper®?
Absolutely. Upon request, Pop-Up Stopper® will provide you with a list of websites that generated pop-up windows during your
Internet session, as well as the total number of blocked pop-up windows that came from the sites visited. To view the list,
look under "Options" on the Pop-Up Stopper® toolbar. Click on "View Statistics" in the section titled "Pop-Up Statistics".
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Can Pop-Up Stopper® be disabled?
You can turn Pop-Up Stopper® on and off by using the on/off button on your toolbar. You
can also temporarily shut off Pop-Up Stopper® when a window has been prevented from opening
by clicking on the hyperlink for the website you would like to visit. Hold down the control
key and click on the link again. You have the added option of double-clicking the link.
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Why do I see some pop-up ads even though I've installed Pop-Up Stopper®?
EagleNet has generated an "allow list" with certain non-ad pop-up windows that support particular EagleNet features or important
customer service notices. Pop-up windows can be a convenient way to communicate useful information. For this reason,
EagleNet has rigorous standards for pop-up windows on pre-populated allow list that will benefit you as a customer. Please
try to avoid using the "Clear List" button on your allowed list so these EagleNet-approved pop-up windows remain on your
allow list.
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How can I be certain I can still see the pop-up windows that contain useful information?
Pop-Up Stopper® allows you to turn off the software by using your toolbar when visiting a site with pop-up windows you may want to see.
You can also press the control key to temporarily shut off Pop-Up Stopper®, allowing the useful pop-up window to appear. In addition,
you have an option to add sites to your allowed list, which gives pop-up windows on that site permission to appear.
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How do I add or delete sites from my allowed list?
While visiting a site with pop-up ads you want to see, simply click the "plus" sign on the Pop-Up
Stopper® toolbar to add sites to your allowed list. You also have the option to remove individual
websites or clear the entire allowed list. Go to "Options" on the Pop-Up Stopper® toolbar, click
on "Preferences" and then "Pop-Up Control". Under the "Allowed Pop-Ups" list, click on "Select Web
Sites" and make your desired changes.
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What if a pop-up ad appears that should have been blocked?
Panicware works hard to keep Pop-Up Stopper® on top of the ever-changing technology that powers online pop-up and pop-under advertising windows. If you visit a website where Pop-Up Stopper® does not block a pop-up or pop-under ad, please report the occurrence at: http://www.panicware.com/popupcenter.html. We appreciate your input.
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Where can I get further technical support for Pop-Up Stopper®?
You can get technical support from Panicware in one of two ways. Choose the appropriate link listed below for help:
Online support: www.panicware.com/support.html
Send an email: support@panicware.com
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